Shipping And Returns Policy

We ship goods to all areas of Mainland UK including Northern Ireland and Isle of Man.

SHIPPING AND DELIVERY

We aim to dispatch your orders on the same day provided that you ordered before 12.00 pm or if you place your order after 12.00 pm it will be dispatch the next working day (Not Saturday, Sunday & Bank Holidays). Therefore, orders placed after 12.00 pm on a Thursday will be dispatch on Friday. Orders Placed on Friday after 12.00 pm will be dispatched on the following Monday.

If for any reason this cannot be achieved we will notify you as soon as possible and you will be given the option to cancel your order with full refund.

We use Royal Mail and ParcelForce dependant on the weight of your purchase (Royal Mail up to 2kg weight and Parcel Force over 2kg and up to 20kg). All our parcels with Royal Mail are sent Signed For 1st and 2nd Class Mail and all parcels with ParcelForce are sent Express24/48.

A signature will be required on delivery of your goods. If there is no one available to sign for your goods a card will usually be left advising you of what action needs to be taken. This usually involves organising a redelivery.

We cannot be held liable for delays in delivery due to a third party.

If your goods cannot be delivered for any reason and returned to us, the cost of the goods will be refunded in full less a £4.99 charge to cover packing and administration cost.

If it becomes apparent that your order has been lost in the post, we will re-send your order at no cost to you after confirming the loss with Royal Mail/Parcel Force. Please do allow up to two weeks for Royal Mail to confirm the loss.

CANCELLATIONS

If you wish to cancel your order:

(a) you can notify us by email to info@annsbrackets.co.uk before we have dispatched the goods to you; or

(b) where goods have already been dispatched to you, by returning goods to us as mentioned below.

RETURNS

You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

To return an item, place the item securely in its original packaging and return to :-

Attn: Returns

Ann’s Brackets

58 Birtenshaw Crescent

Bromley Cross

BOLTON

BL7 9LU

Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

The rights to return the goods to us as referred to above will not apply in the following circumstances: –

in the event that the product has been used

Our clients love us!

M Dodd

"These are so sturdy! I was expecting something a bit flimsier, but so impressed. They hook over the fence very easily and the weight of the soil in the trough keeps it in place well. I’m looking forward to planting some bedding plants soon so I can brighten up what was a boring fence by my conservatory."

Mrs S Barlow

"These are the best fence hooks ever. I use them to hang 6ft x 3ft wooden trellis on my fence. So easy, then I can move the trellis without any problems should I want it in a different place. Very sturdy for 2" hooks, keeps trellis steady in any wind so far. I have used Ann's hooks over several years & garden updates & have no hesitation in highly recommending them."

Bimsgirl

"I wanted hanging baskets on my patio which is enclosed with wooden fencing. I found these brackets and ordered one....they are excellent!!! Strong, well made and fit fence posts perfectly. I was so pleased with the bracket I ordered another one!"

Do you have questions about our brackets?